During your Stay

TV

Your TV set should be operational when you arrive in your room. Use the white pillow speaker attached to the wall behind your bed to power it on. If you have a smaller TV (in the Rehabilitation Unit, for example), just press the on/off switch on the set. There is a flat rate of $4 per day for TV service. This rate of $4 per day plus applicable taxes will be charged to your home telephone bill. The charges will be processed by United Telemanagement Inc. (UTC), an outside vendor contracted by Thomas Jefferson University Hospitals. These charges will not appear on your hospital bill.

In addition to the major network channel, more than 30 cable channels are also available as well as patient education channels and FM radio programming.

If you experience any problems with your TV set, please call the TV service line at 215-955-8519.

Telephone

Telephones are available in each patient room (except the Intensive Care Units). These telephones have a volume-control button, a keypad with enlarged lighted numerals and a red light that flashes when the phone is ringing.

All calls made within the 215, 610, 609 and 856 area codes can be made by simply dialing "9" to get an outside line and then the area code and telephone number. All other calls made outside of these area codes must be reversed, billed to your home telephone number or billed to a calling card. All calls within the Hospital can be made by dialing "5" plus the last four digits of the telephone number.  (For example, to call Patient Services, dial 5-7777.)

There is a flat rate of $4 per day for telephone service. This rate of $4 per day, plus applicable taxes, will be charged to your home telephone bill. The charges will be processed by United Telemanagement Corporation Inc. (UTC), an outside vendor contracted by Thomas Jefferson University Hospitals. These charges will not appear on your hospital bill.

Fees

In consideration of patients who may have extended stays in the Hospital, TV and telephone charges will be applied only up to a maximum of 10 days. After the 10th consecutive day of admission, there will be no charges for these services. Please see the tent card in your room for additional information about your TV and telephone.

If you have any questions about your TV or telephone services, please call the Patient Services Department at 215-955-7777 or 5-7777 within the Hospital.