Thomas Jefferson University Hospitals’ Mission, Vision & Values
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Mission
Thomas Jefferson University Hospitals are dedicated to improving the health of the communities we serve.
We are committed to:
- Setting the standard for excellence in the delivery of patient care, patient safety, and the quality of the healthcare experience
- Providing exemplary clinical settings for educating the healthcare delivery professionals who will form the collaborative
healthcare delivery team of tomorrow
- Leading in the introduction of innovative methodologies for healthcare delivery and quality improvement
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Vision
To differentiate ourselves among our competitors as the most patient friendly and easiest healthcare institution to navigate,
meaning:
- Customer service
- Quality
- Compassion
- Excellence
- Safety
- Efficiency
Values
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Quality and Safety
Jefferson Hospitals will excel locally and nationally in quality and patient safety by designing programs and policies to
meet selected requirements from regulatory agencies; facilitating the implementation of evidence-based practice; expanding
patient involvement in their own safety; and working to create an environment that supports a Culture of Safety. Every staff
member must adopt quality and safety as their top priority no matter what their position or responsibilities within our enterprise.
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Service
Jefferson Hospitals will redefine the patient and family care experience by proactively addressing the immediate and evolving
needs of our customers by providing a comprehensive and collaborative approach to service excellence. This will include, but
not be limited to: service design based on customer expectations; service excellence training and workshops for all employees
and staff; service recovery programs; and continuous monitoring of service delivery, quality, customer satisfaction, and loyalty.
Patient satisfaction scores must demonstrate that we are among the very best hospitals in this region.
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People
Jefferson Hospitals will become the “Employer of Choice” in greater Philadelphia by leading and developing innovative, cost-effective
human resource programs with measurable outcomes and support of our strategic goals to recruit, retain, develop, and reward
faculty and staff, our most valuable resource. Our staff will improve their ability to care for our patients because they
know they’re working for an organization that cares about them.
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Finance and Operations
Jefferson Hospitals will foster a culture of responsibility and accountability to improve business operations and performance,
achieve expected financial targets, advanced technological capabilities, and improve the economy of care. Our financial strength
will permit us to support our people, new technology, growth opportunities, and commit us to take prudent risks in furthering
our mission.
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Growth
Jefferson Hospitals, in partnership with Jefferson University and the medical staff, will invest wisely
in key clinical programs, new partnerships, and facilities consistent with the health care needs and priorities of the communities
we serve. Key targeted clinical programs include, but are not limited to Cancer, Digestive Disease / Transplant, Heart, Musculoskeletal,
and the Neurosciences. Jefferson’s reach will extend both locally in Philadelphia and regionally within the tri-state area
and beyond.
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