How do I know where my course is being held?
You will receive an email confirmation specifying the course title, time, date and location. This information is also available
on our website.
What do I need to bring to the course?
It depends on the course you registered for. The email confirmation will list what you are required to bring.
Where can I purchase my required textbook for American Heart Association courses?
All textbooks are available at the Jefferson Bookstore at 1009 Chestnut Street, Philadelphia, PA 19107. They may also be purchased
via the internet at http://www.jefferson.edu/bookstore.
Where can I purchase a textbook for any other course?
The Emergency Medical Technician and Paramedic course textbooks can be purchased in the campus bookstore. Please click the
course forms tab under textbooks for further details.
What method of payments do you accept?
We require credit card payment in advance of the program. Credit card payments are processed through PayPal.
How will I be notified if the class is cancelled due to inclement weather?
All training programs are cancelled if the Philadelphia School system closes for the day. You can listen to KYW 1060 news
radio or check their website at www.kyw.com on the day of the course to determine if your class is cancelled.
I lost my American Heart Association course completion card. How can I get a new one?
Easy: Just call our training center’s main number and provide your name and the date you took the course. There is a $10 replacement
card fee that must be pre-paid.
What if I need to cancel my enrollment in a course?
Cancellations have to be made 24 hours before the course start time. If you do not cancel 24 hours before the course start
time, you are ineligible for a refund if payment was made.
What if I am a hospital employee and cannot attend the class?
The same cancellation procedure applies. If you do not show up for a course, your department will receive an interdepartmental
bill for the full amount. Also, if you show up without the proper materials and are not admitted into the course, your department
will be billed accordingly. If you are a payer and are not admitted into the course, there is not a refund and you will have
to pay for another course at a later time.
If I am a hospital employee, do I have to pay for the Instructor course offerings?
Yes. The fee for Instructor courses needs to be paid in full prior to the course date.
What if I am unable to register for a course using my campus key? (This question applies only to hospital/med students.)
Please call Information Systems at (215) 955-7975.. They will be able to assist you in determining the problem.
Do I need to be an Emergency Medical Technician to take the Paramedic course?
Yes. To be eligible, you must possess a current Pennsylvania State EMT ertification. The certification must be valid and in
good standing
If you have a question that is not covered in this list of frequently asked questions, please contact us.
