Your Television
Your television set should be operational when you arrive in your room and it can be activated by using the white pillow speaker attached to the wall behind the bed.  If you have a smaller television set (i.e. in the Rehabilitation Unit), just turn the on/off switch on the set.

In addition to local channel selections (3, 6, 10, 12, 17, 29 and 57), an additional 13 cable channels are available for your viewing as well as two patient education channels and two FM radio channels.

If you experience any problems with your television set, please call the TV service line at 215-955-8519 or 5-8519 (from inside the hospital).

Telephone
Princess-style telephones are available in each patient room (except the intensive care units).  These telephones have a volume-control button (i.e. built-in amplified receiver), the keypad has enlarged lighted numerals and a red light on the handset flashes when the phone is ringing.

All calls made within the 215, 610, 609 and 856 area codes (as well as all newly formed area codes originating from these listed) can be made by simply dialing “9” to get an outside line and then the area code and telephone number.  All other calls made outside of these area codes must be reversed, billed to your home telephone number or billed to a calling card.   All calls within the hospital can be made by dialing “5” plus the last four digits of the telephone number.  (For example, to call Patient Services, dial 5-7777.)

Charges
There is a flat rate of $4.00 per day for television service and $4.00 per day for telephone service.  This combined rate of $8.00 per day, plus applicable taxes, will be charged to your home telephone bill.  The charges will be processed by United Telemanagement Corporation, Inc. (UTC), an outside vendor contracted by Thomas Jefferson University Hospital.  These charges will not appear on your hospital bill.

In consideration of patients who may have extended stays in the hospital, television and telephone charges will be applied only up to a maximum of 10 days.  After the 10th consecutive day of admission, there will be no charges for these services.

Please see the tent card in your room for additional information about your television and telephone.

If you have any questions about your television or telephone services, please call the Patient Services Department at ext. 5-7777.