Gibbon Building
111 South 11th Street, STE 1880
Philadelphia, PA 19107
Phone: 215-955-7777 or 5-7777 (from inside the hospital)
The Department of Patient Services of Thomas Jefferson University Hospital is committed to creating and delivering a consistent
level of excellent service for patients, families, visitors and staff by providing timely and effective information and resolution
of problems as well as being a universal resource of information. Staff members provide direction and leadership in the development
of systems and services that will serve the Hospital’s patients/customers.
The Patient Services Department achieves its mission by serving as a liaison and resource for patients, staff and community
in addressing issues involving patient rights, patient satisfaction and complaint management.
The Department is a member of the National and State Societies of Healthcare Consumer Advocacy (SHCA), an organization founded
in 1972 comprised of professionals joined together to promote and ensure patient satisfaction in the provision of health care.
Services for patients and visitors
- interpreter services (foreign language and sign language)
- auxiliary aids for the deaf and hearing impaired
- hotel/housing accommodations
- patients’ belongings and valuables
- notary services
- hair care
Patient Representatives may be reached by calling (215) 955-7777 or 5-7777 (from inside the hospital), Monday through Friday,
from 8:00 a.m. until 5:00 p.m.
